담당업무

　u　Provides and manages support within the context of IT service management and ITIL 　　processes

　u　Collaborates with infrastructure services, IT service Desk, and internal customers on a divisional and Corporate level to ensure efficient operation of Continental client devices

　u　Support of the necessary requirements for digitalization projects(Smart factory, IoT, Data analytics, Cloud, etc.,)

　u　Architectural design and development of process automation solutions(RPA)

　u　Consulting & development of Big data & SW solutions(Power BI, MicroStrategy, KNIME)

　u　Ensure the high availability of the IT infrastructure(Data center, server, VoIP, Network, etc.,) following company standards

　u　2nd level support and analysis of issues reported by the business and Incident monitoring, incident handling and incident escalations

자격요건