|
Applications
Engineer,
Software
Quality Solution |
Responsibilities:
The Technical Support Engineer will be
responsible for
resolving tier-1 and
tier-2
customer problems.
In this role, you will work closely with Coverity developers and existing technical support staff to provide high-quality support to our customers. Tasks essential to this position include:
-Troubleshoot incoming customer problems through email and/or phone
conversations.
-Work with existing support team and developers to provide resolution to customer issues.
-Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the world’s brightest developers and software
architects.
-Support the release process of new versions of Coverity
products. |
Qualifications
-Self-starter with the ability to work with a fantastic team in the USA.
-BS/BA degree in Computer Science or equivalent work experience
-Minimum 1-3 years experience in technical support and/or C/C++ programming with expert support skills.
-Outstanding written and verbal communication skills.
-Experience with variety of industry hardware platforms, operating systems (Linux/Unix, Windows, etc.).
-Experience in multiple compiler environments gives you top priority in our hiring queue!
-Extensive technical expertise; the ability to solve problems and determine the root cause of issues.
-Ability to work in a small, fast-paced environment. Strong work ethic.
-Ability to use and train others on the use of development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client.
-Effective handling of multiple critical, client support situations and effectively communicate with senior management.
-Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information.
-Ability to quickly assimilate complex problems and develop a resolution strategy.
-Smart, creative, energetic, conscientious, and enthusiastic persona.
-Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented.
-Team player with a customer-focused attitude.
About Coverity
Coverity is the trusted standard for companies that have a zero-tolerance policy for software failures. Now part of Synopsys, Coverity’s award-winning portfolio of software integrity products discovers software defects in development before they can impact the business. More than 1,100 customers rely on Coverity to help them deliver high-integrity software. We’ve contributed to some of the most complex software projects in history, including the Mars Rover and the large Hadron Collider project, and are looking for great and passionate people to join our team. |
○명 |
모집정보 
