Responsibilities

- Serving as initial point of contact for assigned clients and shared accountable for work conducted in terms of retail data management.

- Drive customer loyalty by providing digital support and servicing to customers.

- Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform.

- Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.

- Provide clear and accurate responses as well as market expertise to stakeholders.

- Achieve competency in NIQ proprietary data mining platform and driving customer`s usage and adoption.

- Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators

Qualifications

- bachelor`s degree from any background

- Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (eg, account management, client servicing, business/ market analyst, etc.)

- Able to communicate in Korean, locals preferable.

- A candidate who is intrigued about working in the leading global information and measurement company.

- Proficient in Microsoft Office applications

-Good communication and visualization skills? interested in storytelling techniques.

- Business English knowledge, both verbal and written

- Ability to work independently and in a team within a virtual environment.

- Open for change, integrity & client centric mindset